oncuci Terms and Conditions of Use

1. Introduction

Welcome to oncuci, an online gambling platform operating under international licensing. This Terms and Conditions document is a legally binding agreement between oncuci ("Platform", "we", "us") and you as the user ("user", "you") who uses the website oncuci.net and all services contained within it.

oncuci offers various forms of online entertainment including online slots, live casino, sports betting, crash games and arcade games. All these services are provided subject to the terms stated below and any additional rules that may be updated from time to time.

These terms take effect from the date you complete account registration. Continued use of the oncuci platform after any amendment to the terms means you fully accept those changes.

2. User Eligibility

To use oncuci's services, you must meet all of the following requirements without exception:

• You are 21 years of age or older at the time of registration.
• You register using personal information that is true, accurate and current.
• You are not subject to any local legal restriction that prohibits participation in online gambling activities.
• You are registering as a private individual and not as an agent, trustee or representative of a third party.
• You are not using the services on behalf of another individual.
• You are not on an active self-exclusion list on any recognised gambling platform.

oncuci reserves the right to request proof of age or identity at any time. If a user fails to provide satisfactory proof, the account may be suspended until verification is complete.

3. Account Registration and Management

Each user is only allowed to have one account on the oncuci platform. Registering multiple accounts is strictly prohibited and may result in all related accounts being terminated, with the balances within them forfeited.

During registration, you are required to provide complete and accurate information including your full name as per your identity card, an active mobile phone number, and a valid email address. oncuci reserves the right to verify all this information at any time through the KYC (Know Your Customer) process.

You are fully responsible for ensuring the security of your account password. Do not share your password with anyone, including family members or friends. If you suspect your account has been compromised, contact our support team immediately via live chat or email.

oncuci will never ask for your password via email, live chat or any other channel. Be cautious of any phishing attempts claiming to come from us.

4. Deposits and Withdrawals

oncuci supports various payment methods for the convenience of Malaysian users, including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay and cryptocurrencies USDT, BTC and ETH.

The terms relating to deposits and withdrawals are as follows:

• The minimum deposit amount for each payment method is RM50.
• The minimum withdrawal amount is RM100 per transaction.
• Withdrawals are usually processed within one hour after verification is complete.
• All deposits and withdrawals must use a payment method registered in the name of the account holder.
• oncuci does not accept deposits from third parties or accounts that do not belong to the registered user.
• Any suspicion of money laundering will be reported to the relevant authorities.

Users are responsible for ensuring that all payment information provided is accurate. oncuci is not responsible for any delays or failures resulting from incorrect information provided by the user.

5. Bonuses and Promotions

All bonuses offered by oncuci are subject to wagering requirements and the guidelines set out. Accepting any bonus means you agree to the applicable conditions.

Welcome Bonus: oncuci offers a 200% bonus on the first deposit up to a maximum of RM300. For example, a deposit of RM100 gives a bonus of RM200, bringing the total balance to RM300, with a wagering requirement of RM200 × 15 = RM3,000 before winnings from the bonus can be withdrawn. For a deposit of RM400, the bonus is RM300, the balance is RM700, with a wagering requirement of RM300 × 15 = RM4,500.

• Bonuses may only be used in eligible games as specified in the relevant promotion terms.
• oncuci reserves the right to cancel a bonus if there is any attempt at fraud or promotion abuse.
• Bonuses cannot be transferred to another user under any circumstances.
• If there is a conflict between these general terms and specific promotion terms, the specific promotion terms will take precedence.

6. General Game Rules

oncuci provides a range of game options through licensed software providers including online slots, live casino (baccarat, roulette, blackjack, sic bo), sports betting, sportsbook, mix parlay and esports. All listed games use a certified random number generator (RNG) or are operated by trained live dealers.

Users acknowledge that:

• All game results are final and cannot be disputed unless there is a clear technical fault.
• The use of assistance software, automated bots or any third-party tools in games is strictly prohibited.
• Any connection or technical disruptions on the user's end are not eligible for compensation from oncuci.
• oncuci reserves the right to void bets or games if a technical fault affects the fairness of the game.

7. Responsible Gambling

oncuci is committed to responsible gambling practices. We provide tools and resources to help users manage their gambling activities wisely.

Users are reminded that gambling is a form of entertainment and not a source of income. Do not bet beyond your financial means. If you feel that gambling is starting to have a negative impact on your life, please contact the oncuci support team for assistance and more information about the self-exclusion programme.

The oncuci platform is only for users aged 21 and above. Parents and guardians are advised to take appropriate steps to prevent minors from accessing this platform.

For more information on responsible gambling, visit our dedicated page at Responsible Gambling.

8. Privacy and Data Protection

oncuci respects the privacy of every user. Personal information collected during registration and use of the platform will be managed in accordance with the oncuci Privacy Policy, which applies together with these terms.

By using the oncuci platform, you agree that we may process your personal information for the purposes of identity verification, licensing compliance, fraud prevention, and service improvement. Your data will not be sold or transferred to third parties without your consent, unless required by law.

9. Restrictions, Suspension and Account Closure

oncuci reserves the right to suspend or close any user account without prior notice if there is reasonable cause to believe that:

• The user has violated any provision of these terms.
• The account is involved in fraudulent activity, money laundering, or bonus abuse.
• The user has provided false information during registration or the verification process.
• There is suspicious or unusual activity that compromises the integrity of the platform.
• Duplicate accounts are found to exist for the same user.

If an account is closed due to fraud or a breach of terms, any balance remaining in the account may be forfeited by oncuci. For closures due to other reasons, any eligible balance will be returned to the user after a review is completed.

10. Limitation of Liability

To the extent permitted by applicable law, oncuci will not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from game or betting outcomes.
• Service disruptions due to system maintenance, cyberattacks, or circumstances beyond our control.
• Any delays in processing deposits or withdrawals caused by third parties such as banks or e-wallet providers.
• Data loss resulting from the user's own negligence.

oncuci provides the platform on an "as-is" basis and makes no express or implied warranties regarding the performance or continuous availability of the service.

11. Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the laws under the international licensing jurisdiction where oncuci is registered. Any disputes arising in connection with this platform will be resolved through the channels established by the relevant licensing authority.

Users acknowledge that online gambling may be subject to local laws in their respective regions, and it is the user's responsibility to ensure compliance with those laws before using the oncuci service.

12. Contact Us

If you have any questions, confusion, or complaints regarding these Terms and Conditions, the oncuci support team is available 24 hours a day, 7 days a week.

You can reach us via live chat within the platform after logging in, or by email at [email protected]. Support is available in Bahasa Melayu and English.